We hope you are completely satisfied with your purchase, but if not, please read on…
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before returning anything, please do get in touch with us to see how we can help. This is especially important as some products will have been sent out directly from our suppliers.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your account again, then get in touch with us.
Only regular priced items may be refunded. Sale items cannot be refunded, unless faulty.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.